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	<title>ThinkingOutLoudBlog.com &#187; web</title>
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		<title>Houston, We May Still Have A Problem?</title>
		<link>http://thinkingoutloudblog.com/houston-we-may-still-have-a-problem/</link>
		<comments>http://thinkingoutloudblog.com/houston-we-may-still-have-a-problem/#comments</comments>
		<pubDate>Wed, 02 Jul 2008 04:16:49 +0000</pubDate>
		<dc:creator>Natural</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[packages]]></category>
		<category><![CDATA[service providers]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://valeriemorrison.net/blog/?p=231</guid>
		<description><![CDATA[So what happened?  Monday, I went to Comcast, exchanged the modem and when I got home, I connected the modem and still had no internet service. My worse nightmare is to have tech support come in and the problem is a unplugged cord. Oh no, they will not walk in and plug in a dangling [...]]]></description>
			<content:encoded><![CDATA[<p>So <a href="http://valeriemorrison.net/blog/no-internet-connection/" target="_blank">what happened</a>?  Monday, I went to Comcast, exchanged the modem and when I got home, I connected the modem and still had no internet service. My worse nightmare is to have tech support come in and the problem is a unplugged cord. Oh no, they will not walk in and plug in a dangling cord and write &#8220;idiot&#8221; on my work order and then have me sign it.</p>
<p>I took all the plugs out and put them back, making sure each one was secure, rebooted each time, I reinstalled my router and after several attempts, it was working.  Confident it was fixed, by my own hands (there&#8217;s the problem) I canceled my appointment. <strong><a href="http://flickr.com/photos/ntrlwmn/2630155876/" target="_blank">Dumb</a></strong>! When I got home last night, my connection was gone and the <strong><span style="color: #ff0000;">red X</span></strong> was back, temporarily.  I may have to schedule another appointment, but for now, I&#8217;m riding this connection because I need it real bad.</p>
<p>While my connection was out I was able to get <a href="http://www.flickr.com/photos/ntrlwmn/2630023300/" target="_blank">something done</a> I have been putting off. Yes, I&#8217;m <a href="http://valeriemorrison.net/blog/dumb-down/" target="_blank">brain damaged</a> because of technology.  It took me forever to remember the <a href="http://www.free411.com/index.php" target="_blank">800 number</a> for free 411 service (800-FREE-411)?? Then I remembered how to work a phone book.  I also realized that I do not need to check my email everyday, nobody cares. I deleted more stuff than I read.</p>
<p>I also came up with a &#8220;We Care Emergency Package&#8221; for ISPs and the clients who rely on them for service. Here are some of the perks that come with the package:</p>
<ol>
<li>We will be invited to sit on the board to discuss why internet users should be serviced before cable viewers.  TV watchers can pop in a DVD and still live.  If the internet goes out, we wither away.</li>
<li>A promise to keep excellent customer notes on our usage.  If the internet goes out, bloggers and internet  junkies are to be <strong>immediately</strong> picked up, carried out on a <a href="http://flickr.com/photos/ntrlwmn/2571420630/" target="_blank">gurney</a> and transported (<a href="http://flickr.com/photos/ntrlwmn/2627174999/" target="_blank">in this thing</a>) to the nearest Wi-Fi center.  Coffee and donuts will be provided.</li>
<li>2 sessions of professional counseling for any trauma experienced from the outage.</li>
<li>An email address and cell number of a customer care person.</li>
<li>Free cable and internet service for 6 months.</li>
</ol>
<p>I think this package is marketable.  Now that I have my connection back, for now, I&#8217;m going to step away from my blog and see what you guys are up to.  I have way too many links in this post, sorry.</p>
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		<title>No Internet Connection</title>
		<link>http://thinkingoutloudblog.com/no-internet-connection/</link>
		<comments>http://thinkingoutloudblog.com/no-internet-connection/#comments</comments>
		<pubDate>Sat, 28 Jun 2008 21:57:27 +0000</pubDate>
		<dc:creator>Natural</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Comcast]]></category>
		<category><![CDATA[Internet Connection]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://valeriemorrison.net/blog/?p=230</guid>
		<description><![CDATA[I had an internet connection when I woke up this morning and right in the middle of working on something, Zap! It was gone. I spent at least 30 minutes trying to fix it myself, took the modem apart and everything. Nothing. So I called my ISP and we spent another half hour on the [...]]]></description>
			<content:encoded><![CDATA[<p>I had an internet connection when I woke up this morning and right in the middle of working on something, Zap! It was gone.  I spent at least 30 minutes trying to fix it myself, took the modem apart and everything.  Nothing.  So I called my ISP and we spent another half hour on the phone trying to get it working. Nada.</p>
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<td><a href="http://picasaweb.google.com/lh/photo/SspzDPpm8tRzb1yt1db2PQ?feat=embedwebsite"></a></p>
<p style="text-align: center;"><a href="http://picasaweb.google.com/lh/photo/SspzDPpm8tRzb1yt1db2PQ?feat=embedwebsite"><img src="http://lh5.ggpht.com/_XxFgMmNCaxM/Swmcnn511sI/AAAAAAAABpA/uXygUmdC7As/s288/NamelessBlogger%20%28353%29.jpg" alt="" /></a></p>
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<td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="http://picasaweb.google.com/ntrlwmn/BlogPhotos?feat=embedwebsite">Blog Photos</a></td>
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<p>Talk about feeling cut off from the world. Did I mention that I have Vonage, so <strong>the home phone doesn&#8217;t work either</strong>, it relies on&#8230;shall we say it together:  <strong>an internet connection</strong>. So, I&#8217;m at my sister&#8217;s house, but it&#8217;s hard for me to blog in &#8220;unfamiliar&#8221; surroundings, it&#8217;s like using a friend&#8217;s bathroom. You do just enough to relieve yourself but you never really do get comfortable.</p>
<p><a href="http://www.comcast.net/a/">Comcast</a> said they would be able to send someone out on Tuesday, July 1 to fix my connection between 7 and 9 a.m.</p>
<p>&#8220;Don&#8217;t you have anything earlier than that, I&#8217;m up at 5:30.&#8221;</p>
<p>&#8220;No ma&#8217;am.&#8221;</p>
<p>&#8220;Is there anything else we can help you with?&#8221;</p>
<p>&#8220;Heeeck no, you didn&#8217;t fix the first problem, what makes you think you&#8217;re qualified to help me with <em>anything else</em>?&#8221; No,  I didn&#8217;t say that, but I sure thought it.</p>
<p style="text-align: left;">A computer without internet access is a typewriter and I stopped using those a long time ago.  If I can&#8217;t use it in its intended purpose, then I shouldn&#8217;t have to look at it either.</p>
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<td><a href="http://picasaweb.google.com/lh/photo/xYmj6S6MFZsNeLGiJACFeg?feat=embedwebsite"></a></p>
<p style="text-align: center;"><a href="http://picasaweb.google.com/lh/photo/xYmj6S6MFZsNeLGiJACFeg?feat=embedwebsite"><img src="http://lh6.ggpht.com/_XxFgMmNCaxM/Swmcp6F1hKI/AAAAAAAABp4/EjUugf1pRpY/s400/NamelessBlogger%20%28402%29.jpg" alt="" /></a></p>
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<td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="http://picasaweb.google.com/ntrlwmn/BlogPhotos?feat=embedwebsite">Blog Photos</a></td>
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<p>Yep, that&#8217;s my &#8220;typewriter&#8221;.</p>
<p style="text-align: left;">They better not charge me for that modem I took apart either, I was trying to save them a trip out to my place  by fixing it.  I need to go find some Verizon FIOS advertisements and leave them &#8220;laying around&#8221; the house, just in case.</p>
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		<slash:comments>25</slash:comments>
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