No Internet Connection
I had an internet connection when I woke up this morning and right in the middle of working on something, Zap! It was gone. I spent at least 30 minutes trying to fix it myself, took the modem apart and everything. Nothing. So I called my ISP and we spent another half hour on the phone trying to get it working. Nada.
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Talk about feeling cut off from the world. Did I mention that I have Vonage, so the home phone doesn’t work either, it relies on…shall we say it together: an internet connection. So, I’m at my sister’s house, but it’s hard for me to blog in “unfamiliar” surroundings, it’s like using a friend’s bathroom. You do just enough to relieve yourself but you never really do get comfortable.
Comcast said they would be able to send someone out on Tuesday, July 1 to fix my connection between 7 and 9 a.m.
“Don’t you have anything earlier than that, I’m up at 5:30.”
“No ma’am.”
“Is there anything else we can help you with?”
“Heeeck no, you didn’t fix the first problem, what makes you think you’re qualified to help me with anything else?” No, I didn’t say that, but I sure thought it.
A computer without internet access is a typewriter and I stopped using those a long time ago. If I can’t use it in its intended purpose, then I shouldn’t have to look at it either.
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Yep, that’s my “typewriter”.
They better not charge me for that modem I took apart either, I was trying to save them a trip out to my place by fixing it. I need to go find some Verizon FIOS advertisements and leave them “laying around” the house, just in case.
In: Technology · Tagged with: Comcast, Internet Connection, web
on June 28, 2008 at 8:42 pm
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Oh, I feel your pain. I was down for 10 hours two weekends ago. Very sad time for a blogger. The “using a friend’s bathroom” analogy was perfect. I don’t know how well I’d be able to post away from home base. Funny! Here’s hoping they show up at the appointed time and that you can survive until then.
During my outage, I found out my sister was down too. We joked that there should be an emergency glass box on the wall “In case of no internet, break glass.” Inside there’ll be a deck of cards.
Good luck!
Kathys last blog post..My Big Fat Head
on June 28, 2008 at 9:12 pm
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Oh no… a blogger’s nightmare – or anyone else’s who works with information these days, just about.
Good luck Natural!
Robins last blog post..How I found immortality
on June 28, 2008 at 11:00 pm
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*Sympie hugs*
Lanas last blog post..Saturday
on June 29, 2008 at 12:05 am
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“Is there anything else we can help you with?”
Customer service protocols ARE ridiculous when the service is bad. Drives me crazy too!
vereds last blog post..Are Bloggers Allowed To Have A Life?
on June 29, 2008 at 12:19 am
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If your cable TV is working I would try the modem on another coax, maybe one by a TV that is working. If it does not work, you know it is the modem and I would simply take it to the nearest Comcast location and swap it for a new one. If it does work, you know it is the line the modem was connected to. To correct that I would make sure all connections are firm and follow it to the splitter. Check to make sure it is tight. You may need to replace the splitter.
Also before all of this. I would try the computer connected directly to the modem and not using a router.
I would be happy to assist via email to. My address is below.
Frank Eliason
Comcast
frank_eliason@cable.comcast.com
on June 29, 2008 at 4:10 am
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Hi Natural,
Well, by the previous comment, it looks like Comcast is willing to help you with your problem. I sure hope you get it resolved before the 1st. There’s nothing worse than not having access to the internet when we rely on it so much.
Barbara Swaffords last blog post..FEFF – How To Get More Hits On Old Posts
on June 29, 2008 at 6:30 am
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Natural, as soon as I saw Comcast was your provider I knew what the problem was: Comcast is your provider. I have had multiple problems with them.
Now when something goes wrong in my universe I say: “I blame Comcast.”
As in, “We ran out of coffee? I blame Comcast.”
I know they like to call themselves “Comcastic” but they are not. More like bombastic, and not in a good house music kinda way, either.
on June 29, 2008 at 8:17 am
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good thinking – I have embarq which I’m not sure is there 24 -7 fabulous!!
sandys last blog post..Oh Goody !- You came to visit
on June 29, 2008 at 11:13 am
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It’s like an arm has been cut off…and by the way I would have said “Heeeck no, you didn’t fix the first problem, what makes you think you’re qualified to help me with anything else?” but I’m a grumpy old redneck..:)))
on June 29, 2008 at 11:54 am
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Man, I hate that red “X.”
I feel like someone cut off my hands when I’m without Internet. How did we get so dependent?
And I love comparing blogging on a strange computer with using someone else’s bathroom! Perfect!
on June 29, 2008 at 12:05 pm
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No internet connection? That Sucks Big Time!! I too have my telephone hooked up with my ISP but if it goes down there is always my cell phone that has thousands of roll over minutes as I don’t like talking on the phone. I thought thats the reason I have a computer.
I do everything with my computer, all my banking, most of my entertainment, and staying in contact with friends and family.
Mamaflos last blog post..The First Night On My New Mattress Set
on June 29, 2008 at 6:17 pm
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UGH! Comcast chaps my butt sometimes, I swear. I’m sick to death of all their commercials for Internet access. I mean really? They can’t keep my digital cable working properly most of the time (it pixelates some of the time and freezes up the rest of the time) why on Earth would I trust them with my Internet connection?
I sincerely, from the bottom of my heart, hope you’re back online very, very soon! And that you get a discount for this time lost.
Corrinas last blog post..CrackBerry Post II
on June 29, 2008 at 9:27 pm
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Hi Natural. I was away this weekend with no internet and like you I felt cut off from the world. I love the “it’s like using someone else’s bathroom analogy, LOL” Hope the problem is resolved asap.
on June 29, 2008 at 11:51 pm
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Comcastic = craptastic. I actually used to love it when my connection went down because it gave me an excuse to work somewhere exotic. Though I usually just went to my sister’s…
I’d probably pay someone to shut down my connection. It would make me more productive at writing, that’s for sure. I still feel your pain, though.
And to fill your spare time as you wait, you may want to set up a betting pool to see when the technician will show up.
Saras last blog post..Your Life Is a Sculpture. Keep Chipping Away.
on June 30, 2008 at 5:06 am
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Psst, Natural. That same dude from C0mcast up there (points index finger up toward his comment) is the guy who left me messages when I began my life of blaming C0mcast. He seems to have a Blackberry that issues alerts when someone disses the company.
I was afraid he was going to send Guido to bust my kneecaps. Just throwin’ that out.
(Sprints away from your comments.)
cardiogirls last blog post..If I applied myself, I think I would make a really good private eye
on June 30, 2008 at 9:26 am
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Being cut off from the internet…yup…here I am on vacation, having told everyone that I wouldn’t be reading/responding to comments, and glory be the marina has free internet access. I mean, the Urbane Lion doesn’t crawl out of the berth until 10 a.m. and I’m up at 8, so what else am I supposed to do? Read a book?!
You should talk to my daughter about customer service. She’s had a three year on again off again battle with Bell. They must have Warning Warning Irate Customer flagged all over her file, but each time she works her way up the call centre food chain, she is greeted with a cheery “Bell Canada, thank you so much for calling. We greatly appreciate your patronage. How may we help you?”
Urban Panthers last blog post..Grey hair, yes, but wrinkles?
on July 1, 2008 at 6:50 am
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It’s working again, yeah, I’ll let everyone know what happened in another post.
Kathy, a sad time is right. At first, I was walking around like somebody ran over my dog. I had to learn how to “live” all over again. I learned to use the phone book instead of searching info. on the net, I’m adding that skill to my resume: Can search a phone book with no internet connection and find stuff.
Robin, it’s true. I rely on the internet a lot.
Thanks Lana.
Vered, why would you want help with anything else if you called for a specific reason. I mean can they pick up my dry cleaning? I had to bite my tongue for that one, because a few comments came to mind. The lady was nice, it wasn’t her fault.
COMCASTCARES!!!! ROFL, LOL. HEHEHEHEH. Let me pull myself together. Are you serious? Okay how did you find this post! You can’t use anything here against me because I didn’t know this post was being recorded. Seriously, that’s one heck of a tracking program you got there. Do you mind if I get a copy of it, so I can be alerted to when people post ‘questionable’ things about me on the web. Okay, uh Frank THANK YOU for trying to help, I appreciate it really, it’s just a little weird “seeing” you here. If my connection should even hiccup, I have your info. Thank you Frank for your suggestions. Come back and tell a friend. I’m going to stop typing now because I got jokes I’m suppressing.
Barbara, oh they are willing, it’s just no internet connection is more of an emergency than they realize.
Cardio, this happened last week, but for only 20 minutes or so, but my cable was working and the modem was not. Strange thing is, it literally stopped working while I was in the middle of uploading something. The modem look suspicious.
Sandy, nobody is 24/7 fab, but you know how we internet junkies are..crackwebs.
Robert, I was willing to trade in a little toe for an internet connection. I’m nice to people that are nice to me, it wasn’t her fault, so I had no reason to be mad at her. Lets just be glad no one can hear my thoughts. I’d be alone like Tom Hanks on that island or was it the airport. Well at least I can Yahoo stuff now.
JD, me too! Yeah, it’s not the same.
Mamaflo, it does suck, but I did get one thing accomplished. It’s just that feeling of having something in your home that doesn’t work, you keep messing with it until it becomes a distraction or obsession with getting it fixed. I hate the phone too and pay bills online as well.
Corrina, thanks. I wonder why they have so many issues. I wasn’t in the comcast center alone either. I guess stuff break and they are not immune. The cable can blow up if it wants, just leave my internet connection in tact.
Uh Frank, can you reduce my bill and throw in a few premium channels. I won’t tell a soul.
Tondy, oh no, not you too. Looks like we’re both back online. Thank goodness!
Sara, lol. Nah, I can’t say that I loved it when it was down, but it does give one an opportunity to do something else.
CardioGirl, are you for real. lol. How does he find web chatter about Comcast. ROFL: I was afraid he was going to send Guido to bust my kneecaps. ROFL.
Frank, is Comcast hiring? I think I would love dropping in on blogs defending Comcast. I can do this from home, right?
Urban Panther, how is your trip going. Oh I can go to your blog to find out, I have an internet connection. Yes! I don’t mind reading a book, but the internet needs to be working, it’s like life support.
on July 1, 2008 at 5:38 pm
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When the power went out at our house, I thought it would be no big deal since I had a lot of other things to do, like make phone calls. Um, wait a minute, my phone numbers are on my address book in my computer. And the documents I wanted to discuss are scanned into my virtual file cabinet.
You don’t realize how much you really use technology until you lose it.
Louises last blog post..Charleston Grill Shrimp and Grits
on July 1, 2008 at 7:50 pm
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Glad to see you back online. And all is right with the world.
Kathys last blog post..Never Say Never
on July 1, 2008 at 8:46 pm
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Hi Natural:
I’m always looking stuff up on the internet, always. Just today at the gym someone was saying something about Abu Dhabi and I had never heard of that place, and was also asking me about the dangers of fiber glass (I thought it sounded like you could inhale particles of fiber glass and it could be dangerous that way, but I really had no idea).
As soon as I got home I looked up both of these things on the internet. Abu Dhabi is one of the 7 Arab Emirates. You can inhale fiber glass, and it can cause cancer, much like asbestos.
Seriously, I don’t know what I’d do without internet access. I’m glad your internet problem was fixed.
Marelisas last blog post..How Gratitude Can Change Your Life
on July 1, 2008 at 11:33 pm
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I am sure I could do something due to the frustration you experienced. Feel free to email me with a link to this page and I will work with my local contacts to make up for your trouble.
Thanks,
Frank
frank_eliason@cable.comcast.com
on July 3, 2008 at 6:14 am
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Louise, I know how you feel. Everything we need is on the computer or the web. It stings a little at first, but after day two, you just go numb and you get used to it, maybe.
Thanks Kathy, it’s so nice to be able to get online if I want to.
Funny Marelisa, I was reading something about Abu Dhabi in the Wall Street Journal on Monday. About a rich man who paid $14M for a freaking license plate that has only the number “1″ on it. For 14M he could have bought me and I would have TOLD people what his license plate should have said. Oh here’s the story http://www.platesusa.com/14mplate.htm. The web can be a beautiful thing.
Really inhale fiber glass and it can cause cancer? Wow. I love little facts like that, thanks for sharing.
Okay Frank, I will email you soon. Thanks for responding.
Naturals last blog post..Houston, We May Still Have A Problem?
on July 3, 2008 at 12:38 pm
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No phone and No computer? Ouch! Now that’s rough!!!!
meleah rebeccahs last blog post..You Take The Good, You Take The Bad, You Take Em Both & There You Have…The Top 10 Vacation Facts Of Life
on July 3, 2008 at 12:38 pm
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(at least you are keeping a sense of humor about it….Id be breaking and throwing things.)
meleah rebeccahs last blog post..You Take The Good, You Take The Bad, You Take Em Both & There You Have…The Top 10 Vacation Facts Of Life
on July 5, 2008 at 12:43 pm
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Nope. Nada. It can be good, but on my terms please. I have to keep my humor, that’s the only thing I can’t disconnect Meleah.
Naturals last blog post..Houston, We May Still Have A Problem?